Shipping Policy

Shipping Policy

Please allow up to 14 days for your order to be processed prior to the shipping time frame selected. Due to the higher demand of our sweepstakes all items are being processed under a 14 day pre-sale.

NOTICE - Due to Covid-19 our shipping timeline may take longer than usual. We are doing our best to get your order fulfilled and delivered to you in a timely manner.

INTERNATIONAL CUSTOMERS: Due to COVID-19 situation we do anticipate possible delivery delays to all international countries that we ship to. We have also been advised that we will not be able to ship to the following countries due to restrictions imposed by governments and/or carries due to COVID-19 outbreak.

Outside of the US these are countries we currently ship to:

AT Austria
AU Australia
BE Belgium
BG Bulgaria
CA Canada
CY Cyprus
CZ Czechia
DK Denmark

EE Estonia
ES Spain
FI Finland
FR France
GB Great Britain
GR Greece
HR Croatia
HU Hungary
IE Ireland
IT Italy
LT Lithuania
LU Luxembourg
LV Latvia
MT Malta
MX Mexico
NL Netherlands
NZ New Zealand
PL Poland
PT Portugal
RO Romania
SE Sweden
SI Slovenia
SK Slovakia

New Countries Added on July 30th, 2021:

Singapore, Germany, South Korea, Hong Kong, Japan

International Untracked Countries Offered:

Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, India, Indonesia, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, San Marino, Switzerland, Turkey, Ukraine, Vatican City, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Egypt, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Madagascar, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Senegal, Seychelles, Sierra Leone, South Africa, St. Helena, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, St. Kitts & Nevis, St. Lucia, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Uruguay, Venezuela, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Norfolk Island, Papua New Guinea, Pitcairn Islands, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis & Futuna 

 

(If your country is not listed, we do apologize as we are working on expanding our shipping abilities as soon as possible. )

We are continuing to track the COVID-19 situation and the impact it is having on shipping items. We appreciate your patience and support of Gas Monkey Garage.

When will I receive my order?

In stock items shipping to addresses within the United States usually take 2-3 business days to process and 2-4 business days to arrive. Pre-sale items shipping to addresses within the United States usually take 10-12 business days to process and 2-4 business days to arrive. APO addresses have an average transit time of 10-21 days. International shipments including Canada and Mexico are made via FedEx International Mail Service (post) and take up to 21 business days to arrive once an order has shipped and released by US Customs . International shipments may be held by your local Customs Authority for an additional 10-14 days depending on the customs laws in your country. Therefore, it is best to allow 4-6 weeks for delivery. 

Orders received over the weekend and on holidays will be processed the following business day.

If you do not receive your order within the time frames above, please contact Customer Service using the form on the Contact page.

A Note to Customers Living Outside the United States

If you order products for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you. Please note: taxes/duties are calculated based on the original retail price of the items in your order and does not include any discounts or promotions.

I never received my confirmation e-mail after ordering/registering/shipment.

Please check your Spam box — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems, go back to the store, navigate to the “Customer Support” page, and submit your question through our form.

How do I contact customer service?

You can contact us at the “Contact” page or by email at info@gasmonkeygarageshop.com. Unfortunately, we are unable to assist via phone.

You can contact us through the form on the “Customer Support” page.

Unfortunately, we are unable to assist via phone.

 How do I check the status of my order?

Tracking information takes 2-4 days for in stock items and 14-16 days for pre-sale items. The tracking number will be emailed and shown on the order page of your account. Unfortunately, we cannot track packages to all countries. Please navigate to the “Customer Support” page and fill out the form to inquire about your tracking.

Which countries do you ship to?

International shipping is currently available to most countries (a list of countries that we cannot currently ship to due to COVID-19 are listed above) from Gas Monkey Garage. Yes, we also ship to APO/FPO addresses. If you do not see your country on the dropdown list you can select “Other” and just include your shipping information in the correct area.

Who should I contact about my international order?

Please fill out the form through our Customer Support page to inquire about your order or tracking.

How to Change or Cancel Your Order

We make every effort to fulfill orders as quickly as possible. Once you have submitted your order we begin processing your order immediately and we cannot cancel, make address edits or add items. Once you receive your order in the mail, simply return any items you do not want by following our returns process.

WE DO NOT SHIP ON NATIONAL HOLIDAYS